30-day money-back guarantee. If something isn't right, tell us within 30 days of delivery and we'll make it right.
Damaged, defective or wrong item
Send us your order number and a photo within 30 days of delivery. We'll send a replacement or refund you in full – no need to send anything back.
Changed your mind
- Items must be unused and in their original packaging.
- Contact us with your order number first – we'll reply with the return address. Please don't send items back without contacting us.
- Return shipping is paid by the customer. There is no restocking fee.
- Your refund goes back to your original payment method within about 10 days of the return reaching us.
Wrong size?
Tell us within 30 days and we'll help you swap to the right size.
The Dial-In Guide (PDF)
If the guide doesn't help, email us within 30 days of purchase for a full refund.